The global change in the dominant idea of public higher education from a social institution to an industry has had a dramatic influence on the way that universities are organised and managed. Focus on efficiency and effectiveness has led to increasing demand for performance measures. In Denmark...

A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with...

1. The need for the ROI methodology in the meetings and events industry -- 2. The ROI methodology : a brief overview -- 3. The alignment : defining needs and objectives -- 4. Measuring inputs and indicators -- 5. Measuring reaction and perceived value -- 6. Measuring learning and confidence --...

This instructional tool provides management accounting instructors with an efficient and practical way to teach the Balanced Scorecard using experiential learning. This exercise requires students to visit their college or university bookstore, meet with store managers, and develop a Balanced...