What does it contribute to the business? -- What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Why should we care about it governance? -- Who governs IT? -- What models should IT use? -- Are we outsourcing...

In 2001, we gathered a group of researchers in Nice, France to focus discussion on performance measurement and management control. Following the success of that conference, we held subsequent conferences in 2003, 2005, and 2007. This volume contains some of the exemplary papers that were...

Purpose – This paper aims to discuss the individual participation and involvement affecting the user engagement in social media and to answer the following research questions: Is it possible to measure the individual participation and involvement of social media within organizations? Which...

Business intelligence (BI) is a business management term which refers to applications and technologies which are used to gather, provide access to, and analyze data and information about company operations. Business intelligence systems can help companies have a more comprehensive knowledge of...

Performance-based contracting (PBC) as a policy lever assumes a platform of effective performance governance at the hospital level that is result oriented, has well articulated goals and objectives and above all, effective governance structures and processes. Performance governance structures...

Context: There is considerable interest in assessing quality of care in health care settings for performance management, improvement, accountability and recently also payment purposes. While individual providers and patients may want and need detailed indicators of quality performance specific...

The strategic importance of vendor evaluation is well established in the purchasing literature. Several evaluation methodologies that consider multiple performance attributes have been proposed for vendor evaluation purposes. While these techniques range from scoring models that utilize prior...

The management accounting and operations management literatures argue that the adoption of advanced manufacturing practices, such as JIT, necessitates complementary changes in the firm's Management Accounting and Control Systems. This study uses a sample of JIT and non-JIT plants operating in...