Government and its agencies have a fundamental lead role to play in providing an environment favourable to business operations and conducive to private investment. This is especially true for small business. In order to flourish and grow they need an environment that facilitates and enables...

The OECD/EBRD Enterprise Policy Performance Assessment for Bosnia and Herzegovina presents an overall assessment of the business environment for SMEs. It assesses the conditions regarding the institutional framework, the rule of law, tax policy, financial services availability, advisory services...

This volume addresses advanced DEA methodology and techniques developed for modeling unique new performance evaluation issues. Many numerical examples, real management cases and verbal descriptions make it very valuable for researchers and practitioners.

The essential investments in new product development (NPD) made by industrial companies entail effective management of NPD activities. In this context, performance measurement is one of the means that can be employed in the pursuit of effectiveness.

This chapter develops a framework for classifying approaches to conceptualizing and measuring implementation of innovations. It first develops a typology that distinguishes rollout, modification, programmatic and transformation conceptualizations of implementation. The implications of each...

Issues of performance measurement are ubiquitous in modern organizations and are often concerned with evaluations of outputs or efficiency (which encompasses both inputs and outputs) of an entity or process. Examples of output measures include revenue generated, defective units produced, on-time...

Euske and Malina (2005) have presented a thoughtful and constructive critique of my article entitled “Strategic Organizational Development and Financial Performance: Implications for Accounting, Information, and Control.” However, I disagree with a number of questions and criticisms they...

If a comprehensive performance model for business is to be useful in an analytic and predictive sense, the model must capture the interrelationships of factors that influence organizational performance such as organizational maturity, size, products and services, management systems, industry...

This paper examines potential cognitive difficulties inherent in the use of performance measurement systems. We examine the potential for emphasizing financial measures as compared to nonfinancial measures in the evaluation of an organization's overall performance. The results suggest that users...