With the increasing importance of services in the manufacturing industry, manufacturers have been providing customers with packages that combine products and services. Such a product-service combination trend is often referred to as "servitization" and/or "product-service system," and its impact...

Managerial ability plays a vital role in the performance of business enterprises; however, such efforts are not directly observable. This study estimates managerial ability within the insurance sector of the economy based on two data sets from two different Asian countries. We estimate...

This paper proposes a novel multiple-criteria decision-making (MCDM) framework for performance measurement in higher education institutions (HEIs) using semi-structured interviews, expert panels, and questionnaires. The proposed method comprises the fuzzy Delphi method (FDM) and Best-Worst...

The purpose of this research is to explore results that are measured by social enterprises (= SEs) according to their mission and vision. Four SEs are examined for this reason. The status quo of aligned measurements was captured by conducting seven semi-structured interviews with persons from...

Companies create supply chains (SC) to gain added value, but collaborative relationships do not mean they all receive a balanced share of this value due to power asymmetry. The success of an SC depends on its ability to deliver the required products/services to the customer with specific quality...

The family of optimization models of Data Envelopment Analysis (DEA) has been shown to be very useful performance analytics tools that support benchmarking systems in measuring, comparing, and enhancing various notations of efficiency. It has also been extensively used as an advanced analytical...

This Study on Process Evaluation of the Deployment of Service Attachés or Representatives of Certain Government Agencies evaluates the deployment processes of service attachés of eight (8) government agencies1 . It reviews the current systems, frameworks and criteria in place for the...

Theory suggests that employee trust is key to productivity in organizations, but empirical evidence documenting links between trust and constraints on performance is scarce. This paper analyzes self-collected data on public sector employees from eighteen Latin American countries and Önds that...