Pun, Ka I.; Whar Si, Yain; Chan Pau, Kin - In: Business Process Management Journal 18 (2012) 2, pp. 250-283
for analyzing key performance indicators of traffic intensive web‐enabled business processes from audit trail data, web … server logs, and stress testing logs. Findings – The key performance indicators identified in the study's approach can be … external view of the performance. Moreover, the calculated key performance indicators can be used by the process engineers for …