The success of international companies in providing high quality products and outstanding services is subject, on the one hand, to the increasing dynamic of the economic environment and on the other hand to the adoption of worldwide quality standards and procedures. As market place is becoming...

Of all occupational groups, army officers are perhaps the most appropriate for studying leadership. A great deal of an officer’s effort and time is spent serving in a leadership capacity. This research with New Zealand army officers ( n 103) describes the development of an instrument that...

This paper examines the reasons why existing management practices designed to cope with paper‐based data objects appear to be inadequate for managing digital data objects (DDOs). The research described suggests the need for a reassessment of the way we view long‐term access to DDOs. There is...

As organizations have become increasingly effective at reducing costs and improving efficiency in their operations, their attention has shifted to revenue growth. Tapping the collective creativity and know‐how of employees is emerging as one of the best ways to anticipate customer needs and...