Imagine the setting. You’re dealing with an important client and you must quickly access specific information in order to meet their immediate needs. But you don’t know where to find this information. Where do you look? Who do you ask? Some will undoubtedly quiver at a scenario that bears...

Leaders of successful organizations are consistently searching for better ways to improve performance and results. Frequent disappointments with past management initiatives have motivated managers to gain new understandings into the underlying, but complex mechanisms ‐ such as knowledge ‐...