Sasidharan, Sharath; Santhanam, Radhika; Brass, Daniel - In: International Journal of Technology Diffusion (IJTD) 8 (2017) 1, pp. 18-32
providing knowledge support for individual users and workgroups after the implementation of an Enterprise Information System. In … study indicate that the help desk provides knowledge support to both individuals and workgroups, while online help has a …