Palvalin, Miikka; Lönnqvist, Antti; Vuolle, Maiju - In: Journal of Knowledge Management 17 (2013) 4, pp. 545-557
Purpose – The potential of information and communication technology (ICT) in improving knowledge work productivity is … of the impacts of ICT services on knowledge work. Design/methodology/approach – This paper uses a literature review and a … capturing the knowledge work productivity impacts produced by a new ICT service used by the company. Findings – ICT can be used …