(OC) and knowledge management (KM) on customer relationship management (CRM), affects customer profitability (CP) and customer … that knowledge management and organizational commitment affect CRM performance, which greatly affects customer …

engagement (UE) with an active participatory platform (APP) associated with knowledge management connected with stakeholder … knowledge management moderation posits on the stakeholder relationships to better understand the return on social media as an …

Purpose This paper discusses the effects of enabling conditions of project knowledge management in building volatile … organizational memory. The theoretical rationale underlies a recursive relationship among enabling conditions of project knowledge … management, organizational learning and memory. Design/methodology/approach This research employs a qualitative descriptive …

Purpose: The aim was to better understand Knowledge Management in organizations by a systematic literature review …: Based on thematic analysis, this review identifies that knowledge management plays a crucial role in maintaining … operational efficiency, innovation and responsiveness to the external environment. In addition, knowledge management also …

effectively apply new technologies hinges on internal knowledge management and organizational learning. To achieve the benefits of … new technology implementation, enterprises must establish an effective knowledge management and organizational learning … this study indicate that the promotion of knowledge management and organizational learning contributes to the effective …

data-driven, integrating knowledge management (KM) and database management systems (DBMS) has become essential. The …