Purpose – The purpose of this paper is to describe different concepts of valuable knowledge that are perceived to be lost when an older expert departs from a knowledge-intensive organisation. Design/methodology/approach – A multiple case research methodology and semi-structured interviews...

Today, many organisations are reliant on the competence of individual knowledge workers. Information systems to support competence management are thus considered to be vital tools in order to gain competitive advantage. Competence systems are intended to support staff allocation and management...