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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Kundenservice
3,006
Customer service
2,991
Beziehungsmarketing
1,118
Relationship marketing
1,117
Dienstleistungsqualität
1,097
Service quality
1,097
Kundenzufriedenheit
965
Customer satisfaction
964
Consumer behaviour
739
Konsumentenverhalten
739
Deutschland
384
Germany
378
Beschwerdemanagement
342
Complaint management
341
Theorie
293
Theory
292
Kundendienst
267
Service industry
256
USA
194
Dienstleistung
187
United States
184
Emotion
182
Electronic Commerce
144
Einzelhandel
138
Retail trade
135
Services
131
Bundling strategy
130
Leistungsbündel
130
E-commerce
125
Online retailing
125
Online-Handel
125
Arbeitsverhalten
118
Work behaviour
117
Salespeople
116
Verkaufspersonal
116
Qualitätsmanagement
112
Lieferantenmanagement
101
Quality management
101
Supplier relationship management
101
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Undetermined
125
Free
25
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Article
213
Book / Working Paper
50
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Article in journal
195
Aufsatz in Zeitschrift
195
Aufsatz im Buch
17
Book section
17
Hochschulschrift
9
Collection of articles of several authors
7
Sammelwerk
7
Thesis
7
Bibliografie enthalten
6
Bibliography included
6
Graue Literatur
5
Non-commercial literature
5
Aufsatzsammlung
4
Case study
3
Conference proceedings
3
Fallstudie
3
Konferenzschrift
3
Arbeitspapier
2
Working Paper
2
Company information
1
Firmeninformation
1
Guidebook
1
Ratgeber
1
Systematic review
1
Ãœbersichtsarbeit
1
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English
232
German
30
Undetermined
2
Author
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Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Wirtz, Jochen
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Georgiev, Marin
3
McColl-Kennedy, Janet R.
3
Schlatter, Cornelia
3
Terziev, Venelin
3
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berthon, Pierre R.
2
Brengman, Malaika
2
Chase, Richard B.
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Dasu, Sriram
2
Edvardsson, Bo
2
Eilert, Meike
2
Enquist, Bo
2
Frei, Frances X.
2
Gauquier, Laurens de
2
Hill, Sally Rao
2
Kwamega, Michael
2
Mathies, Christine
2
Medler-Liraz, Hana
2
Mehdorn, Hartmut
2
Meuter, Matthew L.
2
Mudambi, Susan M.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Paluch, Stefanie
2
Pitt, Leyland F.
2
Sharma, Piyush
2
Skålén, Per
2
Sousa, Rui
2
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Institution
All
Fördergesellschaft Marketing an der Universität Augsburg
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Published in...
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The journal of services marketing
21
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of service management
9
Journal of service research
9
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations management : a strategic approach
2
Operations research
2
The journal of applied business research
2
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
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Source
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ECONIS (ZBW)
258
USB Cologne (EcoSocSci)
4
EconStor
1
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261
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
262
The service edge : 101 companies that profit from customer care
Zemke, Ron
;
Schaaf, Dick
-
1989
-
1. print.
Persistent link: https://www.econbiz.de/10004113377
Saved in:
263
Service entscheidet : im Wettbewerb um den Kunden
Horovitz, Jacques
-
1989
-
2. Aufl.
Persistent link: https://www.econbiz.de/10004068222
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