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~subject:"Service quality"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Service quality
Customer value
10
Kundenwert
10
Beziehungsmarketing
6
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Relationship marketing
6
Consumer behaviour
5
Konsumentenverhalten
5
customer value
3
Betriebliche Wertschöpfung
2
Brand image
2
Markenimage
2
Product quality
2
Produktqualität
2
Quality management
2
Qualitätsmanagement
2
Taiwan
2
Value creation
2
Website
2
ARPU
1
Coffee
1
Confidence
1
Corporate culture
1
Corporate reputation
1
Customer retention
1
Einzelhandel
1
Emotion
1
FAHP
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FSE
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Firmenimage
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Gastronomie
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Gesundheitsversorgung
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Health care
1
Hedonic price index
1
Hedonischer Preisindex
1
Hospital
1
Kaffee
1
Krankenhaus
1
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English
6
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Başgöze, Pınar
1
Bäckström, Ingela
1
Chen, Ching-fu
1
Cheng, Lee-ting
1
Dahlgaard, Jens Jörn
1
Eriksson, Maria
1
Fang, Wenchang
1
Ingelsson, Pernilla
1
Karahan, Ayça
1
Mocan, Marian
1
Negrea, Romeo
1
Potra, Sabine
1
Pugna, Adrian
1
Tsao, Wen-chin
1
Tseng, Ya-ling
1
Yu, Hueiju
1
Åslund, Anna
1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
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ECONIS (ZBW)
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1
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
2
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
3
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
4
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
5
The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin
;
Tseng, Ya-ling
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
Saved in:
6
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju
;
Fang, Wenchang
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
Saved in:
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