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~subject:"Service quality"
~person:"Gil Saura, Irene"
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Service quality
Customer value
9
Kundenwert
9
Beziehungsmarketing
7
Relationship marketing
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Customer satisfaction
5
Kundenzufriedenheit
5
Betriebliche Wertschöpfung
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Consumer behaviour
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Perceived value
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Corporate reputation
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Extrinsic vs. intrinsic values
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Gil Saura, Irene
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
3
Guo, Lin
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Le Nguyen Hau
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McColl-Kennedy, Janet R.
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Pham Ngoc Thuy
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Sesé, F. Javier
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Tang, Chuanyi
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Aflaki, Sam
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Arteaga-Moreno, Francisco
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Chon, Kaye
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Dandis, Ala' Omar
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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El-Adly, Mohammed Ismail
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Eriksson, Maria
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Guth, Clemens
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Hallikas, Jukka
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Hao, Fei
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Hasan, Abdulla Al-Towfiq
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Helkkula, Anu
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Mikkonen, Karri
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Mostafa Rasoolimanesh, S.
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Nätti, Satu
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Osei-Frimpong, Kofi
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Journal of service management
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
2
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
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