This paper reflects upon the way that we balanced design and development in three specific case projects in order to contribute to creating and accumulating knowledge that is both relevant to practitioners and academics. More specifically, it is shown how learning within one project was used to...

This paper reflects upon the way that we balanced design and development in three specific case projects in order to contribute to creating and accumulating knowledge that is both relevant to practitioners and academics. More specifically, it is shown how learning within one project was used to...

The normal accidents and high reliability organisations theories are widely known as presenting the intellectual discourse between two opposing schools of thought for risk management of complex systems as the first is tagged as pessimistic while the latter is labelled as optimistic. Due to high...

Purpose – This paper aims to investigate how virtual communities of practice (V‐CoP) develop in large‐scale virtual projects. Design/methodology/approach – A case study of a large‐scale ES implementation was conducted in Italy and in the USA. Findings – It was found that management...