Little is known about the processes that make TQM effective. Why are some quality improvement projects more effective than others? We argue that TQM processes affect the way people create new knowledge, which in turn determines organizational effectiveness. We explore this by studying 62 quality...

Rapid technological learning is critical to commercial success in VLSI semiconductor manufacturing. This learning is done through deliberate activities, especially various types of experimentation. Such experiments are vulnerable to confounding by process noise, caused by process variability....