Presents an overview of the massive changes that are, or will be, taking place in main libraries. Particularly discusses networked technology and its enormous shift in customer expectations and behavior, and forecasts it will bring massive changes to central libraries.

Looks at the lessons to be learned from the failure of Questia, formed in 1999, which claimed to offer a revolutionary on‐line research service for college students, providing access to the full texts of hundreds of thousands of books, journals, and periodicals. However, the expected numbers...