Purpose – The purpose of this paper is to show how the library management of the Raffles Library and Museum (the former name of the National Library of Singapore) positioned the library in relation to the wider colonial society of which it was a part. More widely, the aim is to explore the...

Purpose – This paper seeks to understand how users determine credibility in the internet environment from a conceptual level and the implications of these new methods of credibility determination on internet tools (primarily software) and services. Design/methodology/approach – The author...

Purpose – The purpose of this study is to develop a multiple regression model that can be used to predict the number of patrons that seek assistance at the reference desk of the library. This will facilitate the scheduling of the reference desk librarians. Design/methodology/approach – A...

Purpose – This paper sets out to provide an overview of the current state of library services to the poor, and to suggest how it can be improved. Design/methodology/approach – Uses examples to illustrate the gulf between how public libraries often address services to poor patrons, and the...