Purpose – This paper seeks to report an investigation into the ways in which end‐users perceive a thesaurus‐enhanced search interface, in particular thesaurus and search interface usability. Design/methodology/approach – Thirty academic users, split between staff and postgraduate...

Purpose – This paper seeks to examine the impact of greater access to electronic information, both free and fee‐based, on reference enquiries. Design/methodology/approach – The research methodology included an extensive literature review and interviews with reference services librarians...

Bibliographic instruction has evolved from classroom sessions to present‐day online tutorials that range from brief Web pages to fully‐functional distance‐learning modules. Though libraries use a variety of tools (video clips, games, built‐in quizzes, guided screen capture, cross links,...

As many large, urban areas have struggled to maintain a questionable building or build a new public library, the federal city, Washington DC, is not without similar conflicts. Add a cast of characters of city level politicians; new land available and city owned blocks away; a sad, but realistic...