Search Results - subject:"Likeness"

Matching digital companions with customers: The role of perceived similarity

Gelbrich, Katja; Kerath, Alina; Chun, HaeEun Helen - In: Psychology & Marketing 40 (2023) 11, pp. 2291-2305

Digital companions are an advanced form of digital agents that do not only provide advice and support but accompany people on their day‐to‐day customer journeys. This article sheds light on the psychological processes underlying customers’ responses to these digital companions (i.e.,...

Persistent link: https://www.econbiz.de/10014503542

Customer comfort during service robot interactions

Becker, Marc; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Service business 17 (2023) 1, pp. 137-165

Persistent link: https://www.econbiz.de/10014282882

Matching digital companions with customers : the role of perceived similarity

Gelbrich, Katja; Kerath, Alina; Chun, HaeEun Helen - In: Psychology & marketing 40 (2023) 11, pp. 2291-2305

Persistent link: https://www.econbiz.de/10014432400

The effects of avatar human-likeness on psychological closeness in virtual-reality

Chae, Rebecca L.; Lee, Hyojin; Kim, Eunsoo - In: Psychology & marketing 42 (2025) 4, pp. 1132-1145

Persistent link: https://www.econbiz.de/10015373323

AI-generated recommendations : roles of language style, perceived AI human-likeness, and recommendation agent

Baek, Tae Hyun; Kim, Hyoje Jay; Kim, Jungkeun - In: International journal of hospitality management 126 (2025), pp. 1-13

Persistent link: https://www.econbiz.de/10015375058

Exploring the frontier of anthropomorphism in AI agents : trends and way forward

Chaturvedi, Rijul; Verma, Sanjeev; Srivastava, Vartika; … - In: Business and society review : journal of the W. Michael … 130 (2025) 1, pp. 42-80

Persistent link: https://www.econbiz.de/10015395832

How anthropomorphism shapes restaurant customers' consumption of plant-based meat alternatives : perceptions, attitudes, and intention to visit

Piao, Zhenxian Zoey; Wei, Wei; Zhang, Lu - In: International journal of hospitality management 123 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015338579

Understanding the influence of chatbot human-likeness on user satisfaction in erroneous customer-chatbot interactions

Franke, Claudia; Gröppel-Klein, Andrea; Matla, Natalie - In: Marketing : ZFP ; journal of research and management 46 (2024) 2, pp. 20-31

Persistent link: https://www.econbiz.de/10014632887

"I was so scared I quit" : uncanny valley effects of robots' human-likeness on employee fear and industry turnover intentions

Shum, Cass; Kim, Hyun Jeong; Calhoun, Jennifer R.; … - In: International journal of hospitality management 120 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015071116

How can international trade law discipline nudging through ecolabels?

Budak, Türkan Gülce - In: Journal of world trade : law, economic policy, public policy 58 (2024) 2, pp. 201-222

Persistent link: https://www.econbiz.de/10014549735