There are debates about the concept of e-CRM as it has evolved and as it stands today. The present paper tries to delve into and explain the realms of e-CRM as a concept and tool by tracing an evolutionary path starting from the origins of Relationship Marketing through CRM and then to the...

The words fairness and justice are often used interchangeably within the legal and ADR (Alternative Dispute Resolution) literature. This paper sets out to provide a very brief overview of certain relevant case law in this jurisdiction (England and Wales), considerations of ideologies of law and...

A graph is the most common method of visualizing a semantic web. However, when dealing with large and complex semantic webs, existing systems face challenges such as slow loading times and too much information being displayed on the screen. This paper introduces a Multimodal Semantic Browser...

Spatial Hypertext Wiki (ShyWiki) is a wiki which represents knowledge using notes that are spatially distributed in wiki pages and have some visual characteristics such as colour, size, or font type. Spatial and visual characteristics are important in a wiki to improve human comprehension,...

Semantic web provides virtual communities that enable intelligent interaction between software agents and people due to availability of standard open ontologies. But, as the semantic web is gaining much popularity, there is a massive growth seen in the ontology development which poses new...

Students and workers mobility in the European scenario represents today a big challenge. During the last years, several initiatives have been carried out to deal with the above picture, being the European Qualification Framework (EQF), a common architecture for describing qualifications, one of...

One of the principles of managing structured knowledge of an application domain is to exploit the notion of an ontology. Generalization of knowledge entities using formal semantic metadata enables classification and structuring of knowledge for better metadata management. Classification serves...

This article aims at providing better understanding of the applicability of Semantic Web tools and technologies in practice. It introduces a case study of the use of semantic technologies for extraction, integration and meaningful search and retrieval of expertise data, as an example of the new...