Purpose – The purpose of this paper is to describe the advantages, challenges and uncertainties of collecting and analyzing data using participant observation in logistics research. Design/methodology/approach – Experiences from a participant observation study of an interorganizational radio...

Purpose – This paper aims to contribute to the tactical and operational decision making of manufacturing and logistics operations by providing novel insights into modelling and simulation, based on complex adaptive systems (CAS). Design/methodology/approach – The research approach is...

Purpose – Total quality management (TQM) and technology are fast becoming essential features of business strategy for the success of many leading organizations in the world. More and more companies are using technology and adapting TQM for sustaining competitiveness in the marketplace. TQM...

Purpose – Aims to investigates the relationship of strategic choices of pure cost‐, pure differentiation‐, or a combination‐strategy on a composite measure of financial performance for third‐party logistics (3PL) providers in Hong Kong. In addition, it seeks to identify the importance...

Purpose – This paper sets out to empirically analyse the integration process that firms follow to implement supply chain management (SCM). This study has been inspired by the integration model proposed by Stevens. Design/methodology/approach – Uses the survey method. Findings – The results...

Purpose – The purpose of this paper is to assess the existence of logistics performance gaps in the dyadic order fulfillment process. Design/methodology/approach – A literature review on service quality, logistics quality and logistics performance generated a conceptual model, four...

Purpose – This paper aims to focus on the design of the organization, processes, and systems of Olympic logistics. Design/methodology/approach – A systematic methodology has been developed to design the strategy and tactics of logistics operations for the Athens 2004 Olympic Games. This...

Purpose – Distribution arrangements are becoming increasingly complex and dynamic in business as well as in consumer markets. The purpose of the present paper is to explore and discuss the theoretical frameworks available to interpret these distribution arrangements, to uncover how they are...

Purpose – Seeks to carry out an empirical study to reveal the business characteristics of the printing industry and to accomplish a quantitative analysis of costs and benefits for RFID applications in different logistics activities. Design/methodology/approach – The business operation...

Purpose – This paper seeks to examine the impact of information technology (IT) on the competitive advantages of third‐party logistics (3PL) firms in China. Design/methodology/approach – A questionnaire‐based mail survey was conducted in mainland China. Spline regressions were used to...