Search Results - subject:"Logistics service quality"

Logistic service improvement parameters for postal service providers using analytical hierarchy process and quality function deployment

James, Nisa; Kumar, Anish K. P.; Nathan, Robert Jeyakumar - In: Economies : open access journal 13 (2025) 5, pp. 1-23

using the logistics service quality (LSQ) scale, assessing eight dimensions including information quality, timeliness …

Persistent link: https://www.econbiz.de/10015410918

University public transportation logistics service quality and student satisfaction : empirical evidence from Thailand

Raksmey Sann; Siripipattaworn, Saharat - In: Cogent business & management 11 (2024) 1, pp. 1-13

university public transportation logistics service quality impacts student satisfaction are limited. Hence, this study … investigates the university public transportation logistics service quality attributes that affect student satisfaction. Data … partial least squares 4.0. The results show that the university public transportation logistics service quality attributes of …

Persistent link: https://www.econbiz.de/10014524876

Service quality, customer satisfaction and loyalty in the freight forwarding industry : the moderating role of animosity and CRM

Balaji, K.E.; Yoganandan, G.; Vasan, M. - In: International journal of business innovation and … 35 (2024) 5, pp. 1-29

Persistent link: https://www.econbiz.de/10015358524

Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and service encounter the...

Yang, Qiang; Wang, Zhong-Sen; Tang, Qiu-Yu - In: Journal of retailing and consumer services 81 (2024), pp. 1-22

Persistent link: https://www.econbiz.de/10015116759

Cross-cultural exploration of determinants of e-commerce adoption : perspectives from logistics service quality and payment driver

El Aissoug, Chaimaa; Kim, Thai-Young; Wang, Xue-Qin; … - In: Journal of retailing and consumer services 81 (2024), pp. 1-20

Persistent link: https://www.econbiz.de/10015123651

Developing a sustainable logistics service quality scale for logistics service providers in Egypt

Ali, Ahmed Hussein; Melkonyan, Ani; Noche, Bernd; … - In: Logistics 5 (2021) 2, pp. 1-15

logistics service quality (SLSQ) scale through reviewing the literature on sustainable service quality (SSQ) and logistics … service quality (LSQ). While additional semi-structured interviews were conducted with LSP companies in Egypt to formulate the …

Persistent link: https://www.econbiz.de/10015194814

Developing a sustainable logistics service quality scale for logistics service providers in Egypt

Ali, Ahmed Hussein; Melkonyan, Ani; Noche, Bernd; … - In: Logistics 5 (2021) 2, pp. 1-15

Persistent link: https://www.econbiz.de/10012518277

You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery

Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692

Persistent link: https://www.econbiz.de/10014434922

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

Persistent link: https://www.econbiz.de/10013483278

E-commerce logistics service quality : customer satisfaction and loyalty

Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014306944