Yi, Youjae; Jeon, Hoseong; Choi, Beomjoon - In: European Journal of Marketing 47 (2013) 8, pp. 1238-1255
uncertainty in the schedule of a loyalty program, which led to customers ' choice of a loyalty program with an aggregated frame … schedule; as a result, the subjects preferred a loyalty program that employed a segregated frame. Research limitations … benefits can enhance the effectiveness of a loyalty program. Originality/value – The results provide a more refined …