The aim of this chapter is to develop a performance measurement framework for understanding the relationships among drivers of customer profitability in internet companies. We recognize an opportunity to improve management control systems for internet companies, where performance measurement...

Based on the more than 120 papers presented at the fourth conference on Performance Measurement and Control, this paper examines the current state of research in this field. It examines the diversity in research settings, theoretical backgrounds, research designs, and topics covered. The picture...