Jaiswal, Vishakha; Thaker, Keyur - In: International Journal of Productivity and Performance … 73 (2024) 8, pp. 2558-2582
Purpose Since the introduction of balanced scorecard by Kaplan and Norton in 1992, it garnered considerable research and practice attention across disciplines. Using bibliometric analysis, this study examines trends in balanced scorecard research in last 20 years and identifies future areas of...