Search Results - subject:"Management commitment"

The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes

Daskin, Mustafa; Arasli, Huseyin; Kasim, Azilah - In: International journal of management practice : IJMP 8 (2015) 4, pp. 269-295

Persistent link: https://www.econbiz.de/10011477582

The effect of relationship marketing on customers' loyalty (evidence from Zemen Bank)

Chakiso, Cherinet Boke - In: Emerging Markets Journal : EMAJ 5 (2015) 2, pp. 58-70

Persistent link: https://www.econbiz.de/10011492439

Motivational factors and the hospitality industry : a case study examining the effects of changes in the working environment

Marshall, Thomas; Mottier, Ewa M.; Lewis, Robert A. - In: Journal of business case studies 11 (2015) 3, pp. 123-132

Persistent link: https://www.econbiz.de/10011372478

Enhancing customer satisfaction through quality management practices

Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935

Persistent link: https://www.econbiz.de/10011377014

Critical antecedents to service recovery performance : some evidence and implications for service industry

Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97

Persistent link: https://www.econbiz.de/10011377136

Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India

Manhas, Vishal Kumar; Gupta, Parmarth; Gupta, Himanshu - In: International journal of Indian culture and business … 11 (2015) 4, pp. 405-421

Persistent link: https://www.econbiz.de/10011588615

Managerial role in ensuring successful total quality management programme in Ghanaian printing firms

Kingsley Graham, Nicholas; Dissou Arthur, Yarhands; … - In: The TQM Journal 26 (2014) 5, pp. 398-410

Purpose – Most of the total quality management (TQM) programmes implemented in the printing industry fail to produce the intended benefit, because of the view that quality achievement is workers responsibility. The purpose of this paper is to examine the role management plays in the...

Persistent link: https://www.econbiz.de/10015032070

Managerial role in ensuring successful total quality management programme in Ghanaian printing firms

Graham, Nicholas Kingsley; Arthur, Yarhands Dissou; … - In: The TQM journal : the international review of … 26 (2014) 5, pp. 398-410

Persistent link: https://www.econbiz.de/10010392876

Testing for motivation to engage in improvements : a conceptual framework and an initial empirical test

Bergquist, Bjarne; Westerberg, Mats - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1224-1235

Persistent link: https://www.econbiz.de/10010468817

Antecedents of TQM implementation capability : a review with a conceptual model

Nasim, Kanwal; Iqbal, Muhammad Zahid; Khan, Iram A. - In: Total quality management & business excellence : an … 25 (2014) 12, pp. 1395-1409

Persistent link: https://www.econbiz.de/10010469315