Hsieh, Yen-Hao; Chen, Wei-Ting - In: Journal of Business & Industrial Marketing 32 (2017) 8, pp. 1159-1171
because both are abstract, indefinable and not easy to identify. Therefore, this study used the Markov switching model to … This study revealed that the call center can utilize the analysis results of the Markov switching model on answer rates to … switching model. Design/methodology/approach This study proposed that variations in value are similar to changes in economy …