There has been extensive debate about the purpose and scope of appropriate management research. Many authors agree that management research does not operate a single agreed scientific paradigm and can be seen as a soft, applied area of study, showing features of both “engineering” and...

Yield management is a process based on forecasting, strategy and people. Most research has converged on the forecasting and strategy elements, neglecting the people element of yield management. Argues that the people element is the cornerstone of successful yield management practices and...

Presents an extended study of the transformation of a university research group into a learning organization. The transformation process was realized during the rapid development of a small group into a medium‐sized organization through the addition of major projects, necessitating change from...

Introduces a set of JIT house of matrices (collectively called here JIT quality matrices (JQM) and a matrix‐based procedure to analyse the results of strategic planning and implementation. Discusses the application of this matrix‐based approach to quantify and rank a set of chosen JIT...

Changes in world markets have brought renewed interest in quality management, and a proliferation of quality‐assurance methods. The new methods focus on design rather than inspection, thereby shifting managers’ attention from inspecting quality to designing quality into products and...