Institutional sustainability (IS) is critical to translating infrastructure investments into actual service delivery. This paper examines IS for urban water utilities, and how its progress could be tracked. Common conceptualisations of IS in extant literature were found inadequate from an...

As a result of growing economic pressures, collaborations and process orientation are rapidly gaining importance for hospitals. With organisation and software landscapes which have grown over time in line with specific professional groups and functions, the paradigm shift places high demands on...

Modern organizations operating in a highly changeable and increasingly more competitive environment are forced to continually self-improve, with a view to boosting their competitive positions. The said desires manifest themselves in managers' attempts at implementing the methods and tools for...

Purpose – Shanghai is a Chinese city with a history of more than 700 years, which has played a very important role over 30 years of rapid economic growth in China. The purpose of this paper is to investigate the quality management maturity system and schemes of Shanghai enterprises....