Randeree, Kasim; Mahal, Ashish; Narwani, Anjli - In: Business Process Management Journal 18 (2012) 3, pp. 472-492
of this paper is to address the need for a BCM maturity model. Design/methodology/approach – A tailored BCM maturity … provision of a standard maturity model for BCM as a situational analysis tool for the banking sector is functional and can be … organisation can be determined. Originality/value – The development of a maturity model which could be used as a BCM self analysis …