Search Results - subject:"Meta-perceptions"

Felt trust : added baggage or added value? : a critical review, constructive redirection, and exploratory meta-analysis

Jong, Bart de; Lee, Allan; Gill, Harjinder; Zheng, Xiaotong - In: Journal of organizational behavior : OB ; the … 46 (2025) 2, pp. 288-313

Persistent link: https://www.econbiz.de/10015372114

Perceived justice and the sharing of brand experience in virtual travel communities : a study of airline passengers

Mahrous, Abeer Abdelrahman - In: South Asian journal of management : SAJM 30 (2023) 2, pp. 7-23

Persistent link: https://www.econbiz.de/10014340551

Speaking up against service unfairness : the role of negative meta-perceptions

Ho, Ting Hin; Tojib, Dewi; Khajehzadeh, Saman - In: Journal of retailing and consumer services 35 (2017), pp. 12-19

Persistent link: https://www.econbiz.de/10011645059

I think they think we are good citizens : meta-perceptions as antecedents of employees' reactions to corporate social responsibility

Panagopoulos, Nikolaos G.; Rapp, Adam A.; Vlachos, Pavlos A. - In: Journal of business research : JBR 69 (2016) 8, pp. 2781-2790

Persistent link: https://www.econbiz.de/10011506887

The role of meta-perceptions in customer complaining behavior

Tojib, Dewi; Khajehzadeh, Saman - In: European Journal of Marketing 48 (2014) 7/8, pp. 1536-1556

Purpose – This study aims to demonstrate that meta-perceptions play a contributing role in customers’ direct complaint … intention. Design/methodology/approach – In an exploratory study, we identified different types of meta-perceptions. In a … severity on meta-perceptions and direct complaint intention. Findings – After experiencing service failure, customers amplify …

Persistent link: https://www.econbiz.de/10014724468

The role of meta-perceptions in customer complaining behavior

Tojib, Dewi; Khajehzadeh, Saman - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1536-1556

Persistent link: https://www.econbiz.de/10010415543