Tran, Gina A.; Strutton, David; Taylor, David G. - In: Management Research Review 35 (2012) 9, pp. 818-836
‐like e‐WOM processes among consumers is also expanding. Microblog postings and e‐mails may impact consumers' perceptions of …‐tailers') understanding of how and whether microblog postings affect consumers' e‐servicescape perceptions. The second purpose is to … through a consumer survey. Findings – Findings suggest: microblog postings may have a negative impact on consumers' e …