There has been some research into employees’ organisational misbehaviour. But how about managers’ or superiors …’ deviance? Little is known about the impact of superiors’ misbehaviour on the system of hierarchical order. This theoretical … continuation of hierarchical social system – and when their misbehaviour threatens it. For investigating this question, the concept …

of consumer misbehaviour research suggests that the phenomenon has principally been studied in the context of … economically-focused exchange. This limits our current understanding of consumer misbehaviour to service encounters that are more … transactional than relational in nature. Consequently, this thesis takes a Social Exchange approach to consumer misbehaviour and …

-based behaviour. In particular, it suggests that corporate misbehaviour could be understood in terms of a system-wide explanation …