Knowledge brokers play a crucial role in open innovation. We use exponential random graph models and qualitative analysis of semi-structured interview data to contrast knowledge brokerage in three open innovation partnerships. Our analysis considers both tacit and explicit knowledge exchanges....

In response to the pandemic, business leaders are increasingly investing in technology to enhance work processes. However, there is a gap in understanding how innovative work behavior (IWB) can facilitate this digital transformation and improve Information Technology (IT) helpdesk services. This...