The COVID-19 pandemic put governments under pressure to make radical and urgent decisions, and to implement new digital solutions to steer society and deliver public services. Our study analyses social media discourse to understand the co-production of a digital public service in an emergency...

With the tremendous developments in mobile technologies and advancements in wireless Internet, Mobile commerce has seen significant growth in India. Over the past few years, the number of mobile applications has increased remarkably. And in the current competitive market of mobile commerce, the...