Purpose: This paper presents a review of the current state and potential capabilities for application of robots, artificial intelligence and automated services (RAISA) in hotel companies. Design/methodology/approach: A two-step approach was applied in this study. First, the authors make a...

Purpose: This chapter describes the design and implementation, at the computer hardware and software level, of the Greggg robot. Greggg is a scalable high performance, low cost hospitality robot constructed from off-the-shelf parts. Greggg has a robust architecture and acts as a tour guide...

Purpose : The purpose of this chapter is to critically evaluate the implementation of technologies from the perspective of guest services, innovation and visitor experiences. The paper focuses on the value of robots, service automation and artificial intelligence in hospitality and examines...

Purpose: The research investigates the presence of technology ideologies in consumer discourse on tourism and hospitality robots. Design/methodology/approach: Using a netnographic approach, the research involved immersion in online discourses and collection of consumer posts from a variety of...

Purpose: The goal of the chapter is to define customer attitudes towards robots in travel, tourism and hospitality (TTH) and to analyse their most significant characteristics. Design/methodology/approach : The book chapter develops a conceptual framework of attitudes towards robots in travel,...

Purpose: The purpose is to introduce the fundamental economic concepts that must be wrestled with the incorporation of robots, artificial intelligence and service automation (RAISA) into the travel, tourism and hospitality industries. Design/methodology/approach: This chapter uses cost-benefit...

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical considerations of the use of robots, artificial intelligence and service automation (RAISA) in travel, tourism, and hospitality companies (TTH). Design/methodology/approach: The chapter develops a...

Contents: Preface -- 1. Innovation -- 2. The history and development of robots -- 3. Robots now and in the future -- 4. The science of robots -- 5. The impact on employment, unemployment and wages -- 6. The economic, social and political impact -- 7. People's hopes and fears -- 8. Policies to...

Julian Gulden untersucht Determinanten und Kontextfaktoren der Akzeptanz und Nutzung von Investment Management FinTechs. Auf Basis eines Modells mit theoretisch und praktisch hergeleiteten Einflussfaktoren werden Konsumentenbedürfnisse und Konsumentenverhalten analysiert. Es lässt sich...