Chattaraman, Veena; Kwon, Wi‐Suk; Gilbert, Juan E.; … - In: Journal of Research in Interactive Marketing 5 (2011) 4, pp. 276-297
(modality, interaction style, animation, realism, embodiment, and gender) employed by agent software providers in developing … important disconnects between agent characteristics (modality, realism, animation, and gender) offered by virtual agent software …