Sousa, Kenia; Mendonça, Hildeberto; Lievyns, Amandine; … - In: Business Process Management Journal 17 (2011) 5, pp. 748-786
Purpose – This paper aims to present a case study of the application of a methodology that represents an innovative strategy that integrates researches on interaction design and business process management with practical implications. This methodology is devoted to aligning the needs of...