Rebelo, Manuel Ferreira; Silva, Rui; Santos, Gilberto; … - In: The TQM Journal 28 (2016) 6, pp. 907-932
Purpose The purpose of this paper is to present a case study regarding the deployment of a previously developed model for the integration of management systems (MSs). The case study is developed at a manufacturing site of an international enterprise. The implementation of this model in a real...