Search Results - subject:"Model of quality"

МОДЕЛЬ ОЦЕНКИ ПОЛНОТЫ КОНТРОЛЯ КАЧЕСТВА В СООТВЕТСТВИИ СО СТАНДАРТАМИ ISO 9000/9001

МАХАЧОВНА, КАМАЛОВА ПАТИНА - In: Вестник Астраханского … (2014) 3, pp. 56-62

Цель исследований найти оптимальное сочетание глубины контроля качества продукции и затрат на процесс контроля качества. Построена модель контроля качества,...

Persistent link: https://www.econbiz.de/10011228575

The concept study of Servqual method’s gap

Wolniak, Radosław; Skotnicka-Zasadzien, Bozena - In: Quality & Quantity: International Journal of Methodology 46 (2012) 4, pp. 1239-1247

Persistent link: https://www.econbiz.de/10010993040

Understanding the interdependencies of quality problems and productivity

Nebl, Theodor; Schroeder, Anne‐Katrin - In: The TQM Journal 23 (2011) 5, pp. 480-495

“Four Level Model of Quality” the impact of quality problems on productivity is apparent. A flow chart has been developed … of Quality” to show how to secure the best impact on productiveness. This viewpoint shall lay foundations for target … problems including systematic attribution of quality management techniques for problem solving. It presents a “Four Level Model …

Persistent link: https://www.econbiz.de/10015031958

Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective

Ho, Teck H.; Zheng, Yu-Sheng - In: Management Science 50 (2004) 4, pp. 479-488

Service firms have increasingly been competing for market share on the basis of delivery time. Many firms now choose to set customer expectation by announcing their maximal delivery time. Customers will be satisfied if their perceived delivery times are shorter than their expectations. This gap...

Persistent link: https://www.econbiz.de/10009191210