Narratives drive consumer satisfaction on the one hand and the reputation of the reporting media on the other hand, but current research addresses either alone. This article integrates the narrative of the consumer and the ranking of the reporting media to understand the consumer satisfaction in...

This study examines the impact of traditional working capital management (WCM) and modern technological factors, specifically digital communications with customers as part of a customer relationship management strategy (CRM), on the performance of retail consumer-focused industrial and service...

Purpose This research looks into the revolutionary potential of Industry 5.0, healthcare, sustainability and the metaverse, with a focus on the transformation of healthcare firms through cutting-edge technologies such as artificial intelligence (AI) and Internet of Things (IoT). The study...