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  • Search: subject:"Modes de management"
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Year of publication
Subject
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Modes de management 2 Approche systémique 1 Conditions de travail 1 Customer relations 1 Customer services 1 Enfoque sistémico 1 Estrés profesional 1 Human resource management 1 Modos de gestión 1 Occupational stress 1 Service à la clientèle 1 Stress lié au travail 1 Stress professionnel 1 Studies 1 Systemic conceptual frame 1
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Type of publication
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Book / Working Paper 2
Language
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Undetermined 2
Author
All
Bouveresse, Laurence 2 Haim, Patrick 2 Chanlat, Jean-François 1
Institution
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Université Paris-Dauphine (Paris IX) 2
Published in...
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Economics Papers from University Paris Dauphine 2
Source
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RePEc 2
Showing 1 - 2 of 2
Cover Image
Le stress des salariés en relation "service client" : les modes de management en question
Chanlat, Jean-François; Haim, Patrick; Bouveresse, Laurence - Université Paris-Dauphine (Paris IX) - 2014
Persistent link: https://www.econbiz.de/10011073700
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Cover Image
Stress des salariés en relation service client : Proposition d'un cadre d'analyse à partir de cinq entreprises françaises
Bouveresse, Laurence; Haim, Patrick - Université Paris-Dauphine (Paris IX) - 2013
Customer relationship, work relationship and impact of managerial practices on employees' well being need to be studied as a whole. Customer service employees' management are focused on cost and efficiency, so human resource practices need to be investigated. Qualitative research led within 5...
Persistent link: https://www.econbiz.de/10011166396
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