Jørgensen, Bastian; Schou, Jannick - In: Journal of Organizational Ethnography 9 (2020) 3, pp. 265-279
how frontline workers act in accordance with seemingly contradictory modes of ordering . Their acts problematize linear … concept of modes of ordering is used to highlight new tensions that arise as frontline workers adapt to make digital reforms … work. Findings Frontline workers act according to two different modes of ordering based on the separation between helping …
