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Search: subject:"Multi-Channel Integration Service Quality (MCISQ)"
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Beziehungsmarketing
1
Consumer behaviour
1
Customer Loyalty
1
Customer retention
1
Customer satisfaction
1
Dienstleistungsqualität
1
Distribution channel
1
E-Service Quality (ESQ)
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Konsumentenverhalten
1
Kundenbindung
1
Kundenzufriedenheit
1
Multi-Channel Integration Service Quality (MCISQ)
1
Multichannel strategy
1
Multikanalvertrieb
1
Online retailing
1
Online-Handel
1
Relationship marketing
1
Retail trade
1
Retailing Store Service Quality (RSSQ)
1
Service quality
1
Vertriebsweg
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English
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Yong-zhi, Qi
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
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ECONIS (ZBW)
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Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
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