The analytic network process (ANP) is a well-known multi-criteria decision method that uses pairwise comparison matrices to assess the influence among elements and clusters. This method requires the participation of experts who need to answer a large number of questions. A recent paper proposes...

Recently, a large portion of the world's population has experienced an unprecedented devastating effect of the COVID-19 pandemic. At the time of its outbreak, not much was known about this disease and therefore, quarantine and social distancing were the only ways suggested to prevent its spread...

Supplier selection plays a crucial role in enhancing the competitiveness and operational efficiency of manufacturing industries. In the Indonesian manufacturing sector, where market conditions are dynamic and complex, the need for an effective supplier selection methodology is particularly...

In corporate sustainability reporting, the credibility of environmental, social, and governance (ESG) information is paramount, especially for socially responsible investors relying on ESG metrics. This study proposes an integrated method combining Data Envelopment Analysis (DEA), Analytic...

This study proposes an integrated Decision Support System (DSS) with Multi-Criteria Decision-Making (MCDM) to evaluate trainers in organizations and choose the most suitable one(s) for a training program. The clustering stage determines the most appropriate number of trainees to be assigned to a...

Internationalization makes possible the competitive development of firms. This study proposes a methodology for the selection of international markets that identifies the most favourable international destinations for the paper and paperboard export industry in Colombia. For this purpose, a set...

Chatbots are increasingly integrated into customer support systems due to recent developments in artificial intelligence. Chatbots can provide quick and tailored services to users, including employees and consumers. This paper presents a decision-making framework for chatbot selection in the...

Assessment of alternative banking systems is a difficult problem with multiple and conflicting criteria. This study proposes a multi-criteria decision-making (MCDM) model for evaluating alternative social banking systems (with no interest charges) using a T-Spherical fuzzy Decision-Making Trial...

Electronic traceability (e-traceability) is a growing trend in the agri-food industry, offering improved transparency, accountability, and reduced risk of foodborne illnesses through the use of electronic systems to trace products throughout the entire supply chain. E-traceability drivers in the...