Purpose This study aims to report the results of a survey of diners’ behavior during production and consumption of dining services with three objectives. The first objective is to create customer segments that represent distinct patterns of customer participation in hospitality service...

The Dispute Settlement System (DSS) of the World Trade Organisation (WTO) is a mechanism to settle international trade controversies by means of adversarial procedures. In this paper we aim to address the following question: why is the DSS adversarial in kind and articulated through such...