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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Journal of retailing"
~subject:"Marketingtheorie"
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Hess, Ronald L.
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing
Schriftenreihe des Instituts für Kredit- und Versicherungswirtschaft, Abteilung Bankbetriebslehre
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International journal of electronic commerce : IJEC
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Neue Herausforderungen an das Dienstleistungsmarketing
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Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
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2
Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.
;
Maxham, James G., III.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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