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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer service
10
Kundenservice
10
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Contract theory
3
Konsumentenverhalten
3
Lieferkette
3
Service quality
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Beziehungsmarketing
2
Business process management
2
Customer satisfaction
2
Kundenzufriedenheit
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Luftfahrtindustrie
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Product quality
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Produktqualität
2
Prozessmanagement
2
Relationship marketing
2
2002-2005
1
Betriebliche Kreislaufwirtschaft
1
Bundling strategy
1
Competitive strategy
1
Contract
1
Cost management
1
Dienstleistung
1
Dienstleistungsinnovation
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Dienstleistungsmanagement
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Dienstleistungssektor
1
Einzelhandel
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Estimation
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Game theory
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Gesundheitsversorgung
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Gesundheitswesen
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Bellos, Ioannis
1
Buell, Ryan W.
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Campbell, Dennis W.
1
Frei, Frances X.
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Liu, Nan
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Shan, Wang
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Wan, Guohua
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
35
Journal of service management
21
International journal of contemporary hospitality management
19
Journal of service research
17
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
12
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
Cogent business & management
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of productivity and quality management : IJPQM
5
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ECONIS (ZBW)
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
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