Hüsson, Daniel; Holland, Alexander; Arteaga Sánchez, … - In: Business Systems Research (BSR) 11 (2020) 3, pp. 147-166
Background: The usage of intelligent personal assistants (IPA), such as Amazon Alexa or Google Assistant is increasing significantly, and voice-interaction is relevant for workflows in a business context. Objectives: This research aims to determine IPA characteristics to evaluate the usefulness...